8x8
In-Depth Review 2023

User Interface

8x8 is a user-friendly VoIP service that offers an easy-to-navigate platform for making and receiving calls. With its intuitive design and clear icons and labels, users can easily find the features they need. 8x8's video conferencing and team messaging features are also user-friendly, making it simple to communicate with colleagues and clients. While some users have reported minor issues with specific features, overall, 8x8 is known for its ease of use and accessibility.

Call quality and reliability

8x8 is known for providing clear and reliable calls with high-quality audio. The service is based on a cloud-based infrastructure, which helps to minimize the risk of dropped calls or poor connection quality. The platform also offers a range of advanced features, such as call forwarding and call recording, that help to ensure that users can communicate effectively with clients and colleagues. While some users have reported occasional issues with call quality or dropped calls, these are relatively rare and are typically resolved quickly by 8x8's customer support team.

Integration

8x8 offers integration with a range of popular business tools and software, including Salesforce, Microsoft Teams, and Zendesk. The platform is designed to be easy to set up and use, with a range of configuration options available for each integration. Users can easily connect 8x8 to other tools to streamline workflows and improve communication across different teams and departments. While some users have reported minor issues with specific integrations, overall, 8x8 is known for its strong integration capabilities and flexibility.

Customization

8x8 is highly customizable in terms of call routing, IVR menus, and other settings. Users have a wide range of options when it comes to setting up call routing rules, and IVR menus can be customized to suit specific business needs. Additionally, 8x8 offers a range of advanced features, such as call recording and analytics, that can be customized to provide users with the insights they need to improve their communication workflows. While there are some limitations to what can be customized, overall, 8x8 is considered to be a highly customizable VoIP service that can be tailored to suit the needs of individual businesses.

Verdict

In conclusion, 8x8 is a reliable and user-friendly VoIP service that offers a wide range of features for business communication. With its high-quality audio and customizable call routing and IVR menus, 8x8 is a popular choice among businesses of all sizes. Its integration capabilities and strong customer support make it a top choice for those looking to improve their communication workflows.

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